Mercedes is one of the most high-value cars on the road today. With such luxury comes complexity so it is important that you seek out a qualified Mercedes technician for your Benz repairs who understands the intricate systems and special needs of such a high-performance car.
You have two options when shopping places for your Benz repairs. You can choose to go to the big boys at the dealership or the local boys at a smaller Mercedes repair shop. (Using a domestic auto shop is like using a veterinarian for a heart transplant, so that is completely out of the question.)
Choosing a local Mercedes repair shop can actually save you some cash in the long run on Benz repairs, parts, and services, if you know where to look. First, find a place that is large enough that they can afford to keep up-to-date diagnostic tools on hand. Cars today are continually getting more and more complex so it is necessary to have the proper equipment available to diagnose any problems you may be having with your Mercedes with complete accuracy. The worst situation to get into is having your mechanic guess what is wrong with your car. This leads to unnecessary repairs and parts replaced that may not have been broken. The second characteristic of a good local shop is certified technicians. Do they have mechanics on staff that are trained to work specifically on Mercedes-Benz? Benz repairs have a nature all their own and should only be entrusted to the experts. Another thing you will want to do is check the reputation of the establishment and there are several ways to accomplish this. You can ask around the neighborhood in which the shop is located, go online and ask other Benz owners, Google the repair shop’s name for any posts from satisfied or unsatisfied customers, and check with the Better Business Bureau to see if they are a member. Next, go into the place and speak to the mechanics themselves. It is okay if you have to make an appointment. This shows that they are busy yet professional enough to schedule time for their customers. Take a look around while you are there. A clean work environment reflects good work ethic and attention to detail. All of your Benz repairs should be done with OEM parts so a good repair shop should have access to factory parts and warranty their work.
Most import repair shops have scanners that can pretty much diagnose anything, but the dealerships do not let all the information out on newer cars so if your Mercedes is new, bringing it to the dealership would be your best bet if you are having a problem. The Mercedes-Benz mechanics there are Master Mercedes Technicians that have the best training of any other class in the world. The down side to this is you will definitely feel their hourly rate in your pocket book. But hey, Mercedes does everything they can to take the sting out by offering extra perks like free car washes, loaner cars, or posh waiting lounges to make you feel a little better.
We are conveniently located in Houston TX just west of the Galleria, and service mainly the Memorial, West University, Mid Town, Heights, Downtown, River Oaks, Sugarland and Bellaire areas.